Support

What is the best cover picture size for the Planify application?

The ideal proportions of the cover picture are: width: 744px height: 1080px Best picture format is .jpg.


Bug screenshot: how to send usable screenshots to solve it?

If you're experimenting a bug while using Planify... we are sorry for this! We will do our best to quickly solve it, but in order to fix…


My plans are not visible on Planify web manager: why?

Content blocked? Once logged in to Planify web manager, your plans or the content of your plans are not visible. Why? There is a simple…


How to share a plan?

On the Dashboard view, click on: "..." and Share the plan You can then generate a link, that you can: copy to clipboard (to paste…


Can I edit the plan code?

In the previous version of Planify web manager, travel organisers were able to edit a code to install the plan on Planify mobile…


How is the content of my plan updated?

Any change the organizer is doing in the group travel plan via Planify web manager is automatically updated in the mobile application. You…


Do people receive automatically a notification or an email when I create their contact?

No, nobody will automatically be notified via Planify. On the Dashboard view, click on "..." and "Share a plan". You can then generate a…


Which languages are available on the Web Manager?

Planify web manager is currently available in 4 languages: English, French, German and Italian.


How do I change the language of the app?

Planify recognizes the settings of your smartphone and adapt the language of the app to your phone selected language. If your language is…


Can I have the app in my own language?

Planify mobile app is currently available in 4 languages: English, French, German and Italian. And don't worry: the content you're filling…